| Closing Voice Broadcast leads | | | | thank the caller for responding, and to ask them a |
| Our voice broadcasting system is very powerful, | | | | leading question - like this - "Hi, this is Dave, |
| but it cannot close any sales for you! This is up to | | | | thanks for responding, would you like more |
| you, or your representatives - so it is very | | | | information about _________?" |
| important to work well on the phone with the | | | | At this point, you simply should determine |
| calls that are transferred to you. | | | | whether or not the transferred caller has a real |
| We cannot tell you how to best sell your service, | | | | interest in your product or service. If they do not, |
| but we CAN tell you, through much experience, | | | | don't hang up or argue, simply press the "*" key, |
| how to best ANSWER the transferred calls. | | | | and our system will play a recording stating "your |
| Since your phone will be ringing, the calls will seem | | | | number has been successfully removed from the |
| like they are inbound calls, but they are not! Please | | | | database" and it then disconnects the call. Of |
| remember that as far as the transferred party is | | | | course, if the transferred caller expresses a valid |
| concerned, you placed the call to them. It is very | | | | interest in your product or service, you would |
| important to answer the call accordingly. | | | | continue with your normal qualifying and closing |
| When your phone rings, you will hear a brief | | | | process. |
| recorded message that says "You have a | | | | We strongly recommend that you decide exactly |
| transferred call - BEEP" - you will be immediately | | | | how you'd like these calls to be answered, and |
| connected after the "beep". | | | | train anyone answering the calls accordingly. |
| The best way to answer these calls is to simply | | | | |