| The telephone is probably the most
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| | Attendant is an accessory used in most
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| important and the most used method of
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| | office phone systems for answering phone
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| communication today. All over the world,
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| | calls by way of automatically generating
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| telephones are being used extensively,
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| | electronic messages. Using this accessory
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| whether in homes or in offices. When it
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| | or tool, callers will be allowed to route
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| comes to office phone systems, the system
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| | themselves within the phone system
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| is particularly designed so that any
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| | through a series of menu prompts. Office
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| number of users can use and share the
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| | voice mail systems are usually equipped
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| same telephone lines, rather than having
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| | with a basic automated attendant system.
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| to use individual phones. Telephone
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| | Automated Call Distributor - Another
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| systems like these are specifically
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| | phone accessory commonly used in office
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| designed for use by several people in a
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| | phone systems is the Automated Call
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| single location, like companies and large
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| | Distributor or ACD. This accessory
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| offices. Using these types of phone
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| | provides an efficient way of routing all
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| systems can mean lesser expenses for
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| | incoming calls between programmed
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| businesses, since it is proven to be more
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| | extension numbers. The most common
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| cost-effective than using regular
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| | locations for Automated Call Distribution
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| telephone systems.
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| | systems are call centers, or any other
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| PBX - The PBX telephone system, or
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| | office or location that has to process
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| Private Branch Exchange, are phone
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| | several incoming calls all at the same
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| systems which are designed specifically
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| | time.
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| for corporate use in offices. The main
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| | Computer Telephony Integration - The CTI,
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| purpose of a private branch exchange
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| | or Computer Telephony Integration tool,
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| system is to create a private
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| | is used for connecting an existing phone
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| communication network among all those who
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| | system to a computer, or computer
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| use and share the external telephone
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| | network. Important information is
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| lines. PBX systems are ideal for large
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| | automatically retrieved from incoming
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| and medium-sized companies and
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| | calls, routed to the computers, where the
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| businesses. What makes this phone system
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| | data is processed for practical business
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| cost-effective is that users can now
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| | purposes. There is another tool called
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| share a few external phone lines, as
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| | the Key System Unit, or KSU, which
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| compared to having all individual users
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| | contains useful features like call
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| having their own external lines.
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| | forwarding, extension dialing, and
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| Using a PBX phone system allows a person
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| | options for using voice mail. VOIP
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| to communicate with another user on the
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| | systems, or Voice Over Internet Protocol,
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| telephone network by just dialing a 3 or
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| | allows users to communicate with other
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| 4 digit extension number. Plus, PBX
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| | VOIP systems and use digital data through
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| systems also have additional features
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| | the Internet.
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| like voicemail, reminders, screen
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| | These office telephone systems are
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| displays, and options to screen all
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| | incorporated into the standard system of
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| calls. PBX phone services for offices may
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| | analog telephones, fax machines, cordless
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| also include automated answering
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| | and cellular phones, using a traditional
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| services, auto-generated messages for
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| | telephone network, and they also have the
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| callers, and live call transferring.
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| | option of communicating through the
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| Automated Attendants - The Automated
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| | Internet using VOIP.
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