| In moving to a new location, you are disrupting all | | | | - System Administration with a GUI (Graphical |
| your current processes anyway. Why not take | | | | User Interface) for Doing More System |
| advantage of this unique opportunity to obtain | | | | Programming Changes Yourself Without Calling |
| new benefits from the latest technologies? | | | | Your Equipment Vendor |
| Today your “Communications | | | | - System Administration and Programming over |
| System” — for Voice, Data, and | | | | an Internet Connection from Any of Your Offices |
| Video Communications — could perform all | | | | (Actually from Anywhere in the World) |
| the following functions for your organization: | | | | - Trunk Traffic and Call Reporting to Optimize |
| - Telephone Calls | | | | System Performance |
| - Voice Mail | | | | - WAN Linkages to Operate as One Unified |
| - Fax Server for Inbound, Outbound, and | | | | System Across Multiple Locations |
| Broadcast | | | | - Remote Workers Can Have a Phone Wherever |
| - Unified Messaging for Integrating E-Mail, Voice | | | | They Are and Operate As If They Are In The |
| Mail, and Fax Mail in One Mailbox | | | | Office |
| - Automated Attendant | | | | - A Single Cabling Infrastructure (Just the Data |
| - Automatic Call Distributor (Queue calls and | | | | Cabling) Instead of Installing and Maintaining |
| evenly distribute them to a group.) | | | | Separate Ones for Data and Voice — To |
| - Interactive Voice Response (Link your computer | | | | Lower Your Operational Expenses |
| databases to your voice systems for delivering | | | | - Total Customization of Your Communications |
| automated customer specific information.) | | | | Systems by Actually Creating New Features for |
| - Web Calls, Web Chat, and Related Internet and | | | | Your Unique Needs (Previously individual |
| Intranet Communications | | | | customization, if possible, was expensive and time |
| - Contact Centers Integrating the Handling of | | | | consuming.) |
| Voice Calls, E-Mails, Faxes, Web Chat, and Web | | | | Copyright 2006 Ed Mass and Mass Strategic |
| Calls | | | | Communications, Inc. All Rights Reserved |
| - Real Time Contact Center Reporting and | | | | Worldwide. Reprint Rights: You may reprint this |
| Monitoring with GUI Interfaces | | | | article as long as you do not edit the article in any |
| - Video Conferencing | | | | way. You must leave all of the links active and |
| - Integrating Mobile Communications into Your | | | | include the full author name credit with company |
| Corporate Communications System | | | | profile. |