| With a change in times, and increasing | | | | average quality and above 7 would give |
| individualistic needs of the businesses, VoIP | | | | excellent quality. Similarly, ASR between |
| services is becoming an essential part of the | | | | 50-55% is average while above 55% is |
| communication of all the segments of the | | | | excellent. On the same lines, PDD below 3-4 |
| industry. It is becoming a hot favorite of | | | | seconds is average, while below 2 seconds is |
| everyone from business to residentials mainly | | | | considered excellent. |
| because of its ability to offer best rates | | | | |
| without hampering the quality of calls. In | | | | There are some premium providers who give the |
| the quality parameter, it stands neck to neck | | | | wholesale carrier service providers and |
| with the traditional PSTN or PBX telephony | | | | resellers the freedom to select their own |
| services. | | | | tariffs that they would charge from their |
| | | | clients, unlike those providers of voice over |
| Keeping in mind its cost effective feature, | | | | IP who work on commission basis. The right to |
| it becomes the main criteria for opting for a | | | | charge the rates according to their |
| VoIP service provider by most of its clients. | | | | discretion would enable the resellers and |
| In order to test the quality of calls that | | | | wholesalers to earn a higher profit |
| would be provided by the provider, one can | | | | accordingly. |
| ask for a testing of the routes. This would | | | | |
| help enable the clients to make the right | | | | Besides, both wholesalers and resellers |
| decision, since it would be based on | | | | should affirm that a continuous technical |
| pre-testing and not just promises of good | | | | support would be provided to them, so as to |
| quality by the provider. | | | | help in the smooth functioning of the working |
| | | | of the organisation. It must not be forgotten |
| Moreover, clients can also check the quality | | | | that the end customer would be getting a |
| by 3 parameters on which quality is tested, | | | | service and not a tangible product. A service |
| namely, Average call duration (ACD), Average | | | | would be judged on the basis of its quality |
| success ratio (ASR) and Post duration delay | | | | of working. |
| (PDD). ACR between 6-7 minutes would give you | | | | |