| With a change in times, and increasing individualistic | | | | between 6-7 minutes would give you average |
| needs of the businesses, VoIP services is | | | | quality and above 7 would give excellent quality. |
| becoming an essential part of the communication | | | | Similarly, ASR between 50-55% is average while |
| of all the segments of the industry. It is becoming | | | | above 55% is excellent. On the same lines, PDD |
| a hot favorite of everyone from business to | | | | below 3-4 seconds is average, while below 2 |
| residentials mainly because of its ability to offer | | | | seconds is considered excellent. |
| best rates without hampering the quality of calls. | | | | There are some premium providers who give the |
| In the quality parameter, it stands neck to neck | | | | wholesale carrier service providers and resellers |
| with the traditional PSTN or PBX telephony | | | | the freedom to select their own tariffs that they |
| services. | | | | would charge from their clients, unlike those |
| Keeping in mind its cost effective feature, it | | | | providers of voice over IP who work on |
| becomes the main criteria for opting for a VoIP | | | | commission basis. The right to charge the rates |
| service provider by most of its clients. In order to | | | | according to their discretion would enable the |
| test the quality of calls that would be provided by | | | | resellers and wholesalers to earn a higher profit |
| the provider, one can ask for a testing of the | | | | accordingly. |
| routes. This would help enable the clients to make | | | | Besides, both wholesalers and resellers should |
| the right decision, since it would be based on | | | | affirm that a continuous technical support would |
| pre-testing and not just promises of good quality | | | | be provided to them, so as to help in the smooth |
| by the provider. | | | | functioning of the working of the organisation. It |
| Moreover, clients can also check the quality by 3 | | | | must not be forgotten that the end customer |
| parameters on which quality is tested, namely, | | | | would be getting a service and not a tangible |
| Average call duration (ACD), Average success | | | | product. A service would be judged on the basis |
| ratio (ASR) and Post duration delay (PDD). ACR | | | | of its quality of working. |