| According to a study conducted by the Better | | | | a nominal fee to the cell phone company. But, a |
| Business Bureau, around 30,483 complaints were | | | | continued low service has resulted in customers |
| filed by customers against different cell phone | | | | filing lawsuits against the companies. |
| companies. The two most common problems that | | | | According to Lois Aronstein, who is the AARP |
| every cell phone customer experiences are low | | | | New York State Director, the New York State is |
| service and unnecessary charges that are levied | | | | proposing an improved Cell Phone Consumer |
| from the cell phone company. Apart from these, | | | | Protection Act for the purpose of protecting |
| certain other complaints include inadequate | | | | customers from the woes of cell phone |
| customer service desk, improper billing and | | | | companies. According to this legislation, cell phone |
| fraudulent contract terms. | | | | companies would have to disclose all the fees, |
| Any cell phone company does not guarantee | | | | surcharges and taxes levied on the customer. The |
| quality of service or availability of network. This is | | | | new legislation would enable the customer to |
| clearly stated in the terms and conditions of the | | | | cancel his contract without paying any penalty. |
| contract that is signed before availing the service. | | | | However, the cancellation must be done within |
| Apart from this, the existing agreements also | | | | fifteen days of receiving the first bill. Apart from |
| prevent the customer from making any claims | | | | these, the cell phone company must provide the |
| against the cell phone company for improper | | | | customers with details regarding their network |
| service. However, in cases of low service a | | | | coverage and cell phone's E-911 capabilities. |
| consumer is liable to break the contract by paying | | | | |