| Do you find cell phones impossible to live without | | | | Are you tired of paying $40-$100 a month for a |
| but also get annoyed when buying expensive | | | | product that's chronically broken? Have you |
| accessories like chargers or covers that cost | | | | requested a new phone and been rebuffed by |
| more than the phone originally cost? Have you | | | | store clerks and/or customer service reps on the |
| ever been stuck with a broken phone that a | | | | phone? Why are you rebuffed? Because you're |
| company refused to replace? Have you waited on | | | | not talking to someone who has the power (or |
| hold for more than an hour to talk with someone | | | | much incentive) to resolve your problem. People |
| about your customer service problem? | | | | working in stores are good people. They just |
| If so, the following ideas about improving the "cell | | | | don't get paid a commission to deal with your |
| phone consumer experience" may save you both | | | | broken stuff. |
| time and money. | | | | If your consumer complaint is not resolved in a |
| Buy Accessories at 10 Cents on the Dollar | | | | store try filing a complaint with the Better |
| Are you tired of spending $30 to replace a simple | | | | Business Bureau. That way you can talk to |
| accessory like a charger? If so, use the following | | | | someone whose job is resolving customer |
| 3-step process to acquire accessories at a | | | | complaints about old cell phones, as opposed to |
| fraction of their retail prices. | | | | selling new phones and cell phone accessories to |
| 1.Go to and type in the name of your phone. Be | | | | new customers. Most major phone carriers are |
| sure to get its exact name (e.g. BG ENV 30) | | | | Better Business Bureau members and therefore |
| 2.Browse the selection of used and/or new phone | | | | inclined to resolve consumer complaints rather |
| cases and phone chargers. | | | | than damage their Better Business Bureau ranking |
| 3.Buy your accessories for as little as $.99 vs. the | | | | by ignoring complaints. |
| $20-$40 retail price you would normally pay for | | | | The Better Business Bureau can be found at |
| them. | | | | bbb.org. |
| Caution: Be sure you order accessories for the | | | | Cell phones may be an indispensable component |
| correct phone as a charger for "BG ENV30" may | | | | of modern life, and yet high cost cell phone |
| not work for "BG ENV31." | | | | accessories and long customer service wait times |
| Try Going Through the Better Business Bureau to | | | | need not be part of the whole "cell phone |
| Resolve Complaints Intelligently | | | | experience" for savvy individuals. |