| Alliance Infotech a Global IT Company, provider | | | | range of communications channels including the |
| of enterprise grade computer telephony products | | | | Web, email, telephone, fax, text-based chat, and |
| and web enabled customer interaction software, | | | | voice over IP (VOIP). UC help organizations to |
| participated in GITEX 2007, held from September | | | | remain competitive and successful by minimizing |
| 8 - 12, at the international convention and | | | | the total cost of operations, improving service |
| exhibition center-Dubai. | | | | effectiveness, and providing full 24x7 customer |
| GITEX Technology Week builds upon the global | | | | service availability. |
| interest in the Middle East's ICT landscape and | | | | Other than UC, Alliance Infotech also provides |
| presented a power-packed week of dedicated | | | | products like Arcane (Voice Logger) that |
| trade segments, which includes IT, | | | | facilitates recording, storing and evaluating voice & |
| Telecommunication and Consumer Electronics. | | | | data interactions in a call center. VoiceExchange, |
| Many global players and big names from around | | | | which offers a fully interactive voice response |
| the world participated to showcase their product | | | | product to connect to customers, databases, |
| and solutions in Middle East market. | | | | telephones, wireless devices and fax machines. |
| "After making a mark in many major countries, | | | | And an Audio Conferencing (Konfer) system, |
| our aim to participate in GITEX 2007 was to | | | | which provides user-friendly interface and reduce |
| showcase our products in the area of Unified | | | | conference costs significantly. |
| Communication, CRM, Interactive Response, Voice | | | | About Alliance Infotech |
| loggers , Audio conferencing and Web Enabled | | | | Alliance Infotech ( is an ISO 9001: 2000 certified |
| Business Applications in Middle East Market. We | | | | company that offers Computer Telephony |
| also used this opportunity to develop associations | | | | products and solutions. Established in 1997 and |
| with other IT and Telecommunication solution | | | | headquartered at New Delhi (India), Alliance has |
| providers in Middle East," said Ms Faieza Khan, | | | | over the years demonstrated expertise in the |
| Business Manager-Alliance Infotech. | | | | field of enterprise grade computer telephony |
| The company is looking to increase their three-tier | | | | components and e-business infrastructure |
| distribution structure and have plans to expand | | | | software. The company serves customers across |
| channel and customer base in year 2007. Alliance | | | | verticals to meet their Customer contact |
| Infotech already has a channel partner policy in | | | | management requirement - Telecom, Banks, |
| place, and this time they are looking to increase | | | | Government, Real Estate, FMCG etc. Through |
| their partners in Middle East market. | | | | custom application development and consulting |
| Alliance Infotech has pioneered the development | | | | services Alliance enable companies to reengineer |
| of advanced message handling system. With its | | | | critical business processes for stronger |
| product UniVersusTM (Unified Communication | | | | relationships and enhanced interactions. Alliance has |
| platform), Alliance has deployed solutions at leading | | | | over 300 man-years of experience and |
| global companies. Unified Communications (UC) | | | | successfully support systems which have |
| allow companies to manage, synchronize, and | | | | answered around 10 million calls. |
| coordinate service interactions across a broad | | | | |