| Alliance Infotech a Global IT Company, | | | | coordinate service interactions across a |
| provider of enterprise grade computer | | | | broad range of communications channels |
| telephony products and web enabled customer | | | | including the Web, email, telephone, fax, |
| interaction software, participated in GITEX | | | | text-based chat, and voice over IP (VOIP). UC |
| 2007, held from September 8 - 12, at the | | | | help organizations to remain competitive and |
| international convention and exhibition | | | | successful by minimizing the total cost of |
| center-Dubai. | | | | operations, improving service effectiveness, |
| | | | and providing full 24x7 customer service |
| GITEX Technology Week builds upon the global | | | | availability. |
| interest in the Middle East's ICT landscape | | | | |
| and presented a power-packed week of | | | | Other than UC, Alliance Infotech also |
| dedicated trade segments, which includes IT, | | | | provides products like Arcane (Voice Logger) |
| Telecommunication and Consumer Electronics. | | | | that facilitates recording, storing and |
| Many global players and big names from around | | | | evaluating voice & data interactions in a |
| the world participated to showcase their | | | | call center. VoiceExchange, which offers a |
| product and solutions in Middle East market. | | | | fully interactive voice response product to |
| | | | connect to customers, databases, telephones, |
| "After making a mark in many major countries, | | | | wireless devices and fax machines. And an |
| our aim to participate in GITEX 2007 was to | | | | Audio Conferencing (Konfer) system, which |
| showcase our products in the area of Unified | | | | provides user-friendly interface and reduce |
| Communication, CRM, Interactive Response, | | | | conference costs significantly. |
| Voice loggers , Audio conferencing and Web | | | | |
| Enabled Business Applications in Middle East | | | | About Alliance Infotech |
| Market. We also used this opportunity to | | | | |
| develop associations with other IT and | | | | Alliance Infotech ( is an ISO 9001: 2000 |
| Telecommunication solution providers in | | | | certified company that offers Computer |
| Middle East," said Ms Faieza Khan, Business | | | | Telephony products and solutions. Established |
| Manager-Alliance Infotech. | | | | in 1997 and headquartered at New Delhi |
| | | | (India), Alliance has over the years |
| The company is looking to increase their | | | | demonstrated expertise in the field of |
| three-tier distribution structure and have | | | | enterprise grade computer telephony |
| plans to expand channel and customer base in | | | | components and e-business infrastructure |
| year 2007. Alliance Infotech already has a | | | | software. The company serves customers across |
| channel partner policy in place, and this | | | | verticals to meet their Customer contact |
| time they are looking to increase their | | | | management requirement - Telecom, Banks, |
| partners in Middle East market. | | | | Government, Real Estate, FMCG etc. Through |
| | | | custom application development and consulting |
| Alliance Infotech has pioneered the | | | | services Alliance enable companies to |
| development of advanced message handling | | | | reengineer critical business processes for |
| system. With its product UniVersusTM (Unified | | | | stronger relationships and enhanced |
| Communication platform), Alliance has | | | | interactions. Alliance has over 300 man-years |
| deployed solutions at leading global | | | | of experience and successfully support |
| companies. Unified Communications (UC) allow | | | | systems which have answered around 10 million |
| companies to manage, synchronize, and | | | | calls. |